Privacy
What Oma collects, why, and — just as importantly — what it does not.
Last updated 10 September 2026
The short version. Oma is a marketplace for nail appointments in Nigeria. To book one you give us an email address; to be paid as a nail tech you give us more. Your hand photographs are measured on your own phone and are never uploaded — not to us, not to anyone. We do not sell anything about you to anybody, and there is no advertising in Oma.
Who we are
Oma is operated by Oma Nail Services, a business name registered in Nigeria with the Corporate Affairs Commission, BN 9831835. We are the data controller for everything described here.
Contact us about anything on this page at hello@omanails.com.
What we collect, and why
| What | Why |
|---|---|
| Email address | It is how you sign in. Oma sends a one-time code rather than keeping a password. |
| Your name | So a nail tech knows who is arriving, and you know whose chair you are booking. |
| Area or address | To show you techs near you. A nail tech who travels to clients gives an address; a customer gives an area. |
| Location, while you are looking | Only when you ask to see who is nearby, and only while that screen is open. You can refuse and search by area instead. |
| Bookings and messages | The appointment itself, and the conversation about it. A message thread exists only inside a booking — strangers cannot message you. |
| Payment records | What was paid, when, and to whom. We never see or store your card details — those go directly to Paystack, our licensed payment processor. |
| Nail techs: bank details | To pay you. Held by Paystack, not by us. |
| Identity check | Nigerian law and simple safety: a customer is trusting a stranger with money, and a nail tech travelling to a home is trusting one with rather more. Every nail tech; a customer only for home appointments. See below — this one deserves its own section. |
| Safety reports | If you report someone you met through a booking, we keep what you wrote and any video you attach. The person you reported is never told who reported them and can never see it. |
| Portfolio photographs | Only the pictures a nail tech chooses to upload of her own work. These are advertising and are public by design. |
Your hand photographs
They never leave your phone. When you scan your hands, the measurement happens inside the web page on your own device. The image is not uploaded, not stored on our servers, and not seen by us or by any nail tech.
What is saved is the result — a nail shape, a few measurements, and the date — and that is saved on your phone, not ours. Clearing it is one tap in Settings.
If we ever want to keep photographs — to improve how the measurement works — we will ask you first, in the app, in plain words, and you will be able to say no and keep using Oma exactly as before. We will not start doing it quietly and update this page afterwards.
Identity checks
A nail tech cannot appear in search until her identity is verified. This is what lets a customer hand money to someone she has never met.
A customer is asked for the same check before a nail tech will travel to her home — and only then. Booking at a salon needs none of it. The person taking the risk should not be the only person who has been checked.
We ask for a virtual NIN (vNIN) — the temporary
16-character token you generate yourself with *346# — and not
your actual NIN. The vNIN is passed to a NIMC-licensed verification provider
and is never stored by Oma.
What we keep is the answer: whether the check passed, the provider's reference number, and whether the name matched. Not your date of birth, not your address, not your photograph, none of the other information the provider returns.
We also keep a fingerprint: a one-way scrambled code made from what the provider sent back. It exists for one reason — so that somebody removed from Oma for harming another person cannot come back under a new email address. It is not readable, it is not your NIN, and it cannot be turned back into anything about you. Nothing is published: Oma does not name anyone it has removed, ever.
What we do not do
- We do not sell your data, and we never will.
- There is no advertising in Oma, and no advertising trackers.
- We do not upload your hand photographs.
- We do not store card numbers or bank details ourselves.
- We do not store your NIN.
- We do not show a customer's full name publicly. On the O points leaderboard, customers appear under a shortened name.
Who else sees it
Only where the service cannot work otherwise:
- The other person in your booking. Your nail tech sees your name and the appointment; you see hers.
- Paystack — payments and payouts. They are licensed by the Central Bank of Nigeria and have their own privacy policy.
- Supabase — the database and servers Oma runs on.
- Our identity provider — the vNIN only, at the moment a nail tech is verified.
- Our email provider — to deliver your sign-in code.
- The authorities, if the law requires it of us.
How long we keep it
Your account details for as long as you have an account. Records of completed appointments and payments for longer, because they are financial records and both people in a booking have a claim on them.
Deleting your account
In the app: Settings → Delete my Oma account. It is not hidden behind an email to support.
Your name, email, phone, area and listing are erased, your sign-in is destroyed, and you cannot get back in afterwards. Past appointments remain as financial records with your name removed — an appointment has two people in it, and deleting yours entirely would delete a nail tech's record of work she was paid for.
Oma will refuse to delete your account while money is in the middle — an appointment paid for but not finished, a dispute open, or a balance in your wallet. It tells you exactly what to finish first.
Your rights
You can ask us for a copy of what we hold about you, ask us to correct it, or ask us to delete it. Email hello@omanails.com and we will answer within 30 days.
Age
You must be 16 or older to hold an Oma account, whether as a customer or as a nail tech.
Nigerian law treats anyone under 18 as a child. So if you are 16 or 17, you need your parent or guardian's permission to use Oma, and they may contact us about your information at any time using the address below.
We do not knowingly hold anything about anyone under 16. If you believe we do, tell us and we will remove it.
Changes to this page
If we change what we collect, we will change this page and say so in the app before the change takes effect — not afterwards.